| Frequently Asked Questions |
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· How to download? · How we rate: Our Rating? · Program support and help · Contacting a software developer · Is your online order form secure? · What happens after I send in the order? · Is tech support free? · How to contact us |
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| · How to download? |
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Why can't I download my file? Because of spyware and hacker threats, your Internet browser may disable automatic downloads. For example, the latest versions of Internet Explorer (Windows XP Service Pack 2) pop up a little yellow bar at the top of the screen that informs you a download has been blocked. To continue the download, you can right-click that bar (called an information bar), and select "Download file".
 Once you do that, you'll see a dialog box that asks you to approve the download--redundant, of course, but secure.
 Mozilla Firefox users will just see the dialog box.

Where did my download go? One of the biggest problems with downloading files is figuring out where they go once they're on your hard drive. Creating and using a download folder eliminates that problem. Right-click your desktop and hover your mouse pointer over New until a menu pops up. Select Folder from that menu to create a new folder on your desktop. When the folder appears, its name, New Folder, should be highlighted already, so you can just type your name for it, such as Downloads. Though you don't need to leave this folder on your desktop, make sure you remember where you put it. When you start downloading a file, your computer will ask you where you want it to go; specify your download folder, and you'll always know where your files are. Download still not working? There might be several reasons why a download cannot be made: - the download link is broken (the publisher or the developer of the software has removed, moved or re-named the file on their servers). If this is the case, please report us the error and we will try to provide an accesible download link as soon as possible - the download site is not available or offline for various reasons (technical problems, maintenance, etc) - you cannot connect to the download site for various reasons (your internet provider has technical problems, maintenance, etc. or your network admin has blocked access to the site or to all downloads, your firewall is blocking the access to the site, etc.) |
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| · How we rate: Our Rating? |
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| Our rating is computed taking into consideration more factors: Each factor has a different weight in the overall rating. Also, keep in mind that the rating is computed per default subcategory where the program is listed. Editor Rating system: 1. Install 2. Documentation and help 3. Customer support 4. Uninstall 5. Program Function 6. Unique features 7. Professional-looking interface 8. professional-looking home page 9. Reasonable file size for its sub-section 10. Does not add third-party advertisements to your computer.
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| · Program support and help |
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| We're not able to provide support or answer questions regarding the operation, functionality or the payment process for another company's software programs that are listed on site. We recommend that you contact the developer or the publisher of the program you downloaded for support with their product. The developer's contact information can be found usually within the software program's help files or in the publisher page on SharewareTown.com This information should take you to the developer's site, which usually contains additional help or support contact information for the developer of the software program. |
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| · Contacting a software developer |
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| The developer's contact information can be found usually within the software program's help files or in the publisher page on SharewareTown.com This information should take you to the developer's site, which usually contains additional help or support contact information for the developer of the software program. |
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| · Is your online order form secure? |
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The order process from our registration patner regnow.com is protected through a secure connection.Your personal data is encrypted and cannot be accessed by a third party. We do not record your credit card information. RegNow Secure Ordering - 100% Secure Purchase |
| Now Available - Regnow.com support PayPal as Customer Payment Option |
 |  |  | | You can select the payment type such as credit card, switch/solo, bank/wire transfer, check, cash. |
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| · What happens after I send in the order? |
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You will receive an email confirming your order shortly after sending the online order form. Then, you will receive a second email with your registration name, code, and instructions to get started! Our applications on our site are distributed as demo versions. After purchasing a license, you will receive a registration code. By entering this registration code into the demo program, you change the demo to a fully functional program that will work forever without the limitations of the demo version. If you want to purchase a program but have no demo version, you need to download one first, then order a license and, after receiving your registration code, enter it into the demo version as described in the online help of the program. |
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| · Is tech support free? |
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| Our tech support is free for all, but we recommend that you contact the developer or the publisher of the program you downloaded for support with their product. The developer's contact information can be found usually within the software program's help files or in the publisher page on SharewareTown.com This information should take you to the developer's site, which usually contains additional help or support contact information for the developer of the software program. |
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| · How to contact us |
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| If you have a question that is not answered by our knowledgebase, please submit it to our staff by clicking on the Contact button. Be sure to include as much detail as possible including the following information: Your full name The exact product or item as it appears on SharewareTown.com Any relevant page URL(s) |
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